Shipping policy

At Pawpular, we do our best to process and ship your order as quickly as possible. Please review our delivery information below before placing your order. All delivery fees are in Australian dollars and include GST.

Order processing time
Orders are usually processed within 1–3 business days after payment is confirmed.
Orders are not usually processed or shipped on weekends or public holidays. During peak seasons, promotional periods, or unexpected delays, processing times may take slightly longer.

Local Delivery (selected Melbourne postcodes)
Local Delivery is available to selected Melbourne postcodes. Eligibility is based on your delivery address and will be confirmed at checkout.

  • Orders of $69 or more: free Local Delivery
  • Orders under $69: $8.95 Local Delivery fee
  • Delivery days: Monday, Wednesday and Saturday
  • Cut-off: 6:30pm on the day before the delivery day
  • Delivery times: Monday and Saturday generally 12pm–8pm; Wednesday generally 6:30pm–9:30pm

Available delivery dates are shown when you select Local Delivery at checkout or in your cart.

Standard and Express Shipping (Australia-wide)
For orders outside our Local Delivery area, we offer:

  • Standard Shipping: $11.00
  • Free Standard Shipping on orders over $100.00
  • Express Shipping: $15.00

Bulky items (8kg and over)
The delivery fee for these items is based on their weight and your state, follows courier provider's standard parcel rates, and is shown at checkout. Free shipping and Express Shipping do not apply to bulky items. If your order also includes other items, those items are charged at our normal shipping rates above.

  • Victoria: from $25.70
  • NSW, ACT, SA and QLD: from $36.70
  • WA and TAS: from $49.45
  • NT: from $69.20

Bulky items can also be collected free from our Collingwood store, or delivered with Local Delivery if you are in our Local Delivery area. Bulky items are not available for international shipping.

Estimated delivery time may vary depending on your location, courier service, and external factors such as weather, public holidays, or carrier delays.

Store Pickup
Store Pickup is free from our Collingwood store. Pickup orders are generally prepared within approximately 2 hours. Please wait until you receive notice that your order is ready before coming to collect it.
Store Pickup address: 6 Stanley Street, Collingwood VIC 3066.

International Shipping
We offer international standard shipping to selected countries and regions available at checkout.

International delivery times may vary depending on the destination country, customs processing, and local postal or courier services.
International orders may be subject to customs duties, import taxes, VAT, or other fees charged by the destination country. These charges are the responsibility of the customer and are not included in our product prices or shipping fees. Some countries restrict the import of pet food and treats; please check your country's rules before ordering.

Shipping address
Please make sure your shipping address is complete and accurate before placing your order. If you notice an error in your shipping address after placing an order, please contact us as soon as possible and we will do our best to help before the order is shipped.
We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address provided at checkout. If a parcel is returned to us because of an incorrect address, we may charge the cost of re-sending it.

Order tracking
Once your order has been shipped, you may receive a shipping confirmation email with tracking information, depending on the shipping method and carrier used. Please allow some time for tracking information to update after the parcel has been dispatched.

Delivery delays
Shipping times are estimates only. Delays may occur due to customs clearance, carrier issues, incorrect addresses, weather conditions, public holidays, or other circumstances beyond our control.

Lost or damaged parcels
If your order arrives damaged, please contact us as soon as possible with your order number and clear photos of the damaged item and packaging. If your parcel appears to be lost in transit, please contact us so we can check the delivery status with the carrier and arrange a replacement or refund where the parcel cannot be found. This does not affect your rights under the Australian Consumer Law (see our Refund Policy).

Contact us
If you have any questions about delivery, shipping, or your order, please contact us:
Pawpular Pty Ltd (ABN 39 694 533 296)
Email: info@pawpular.com.au
Phone: +61 423 466 558
Address: 6 Stanley Street, Collingwood VIC 3066, Australia